6 years
Security that follows you
The 6-year warranty program gives you a total of 6 years of product protection. For the duration of the basic warranty, you file a claim at the place of purchase, and after the warranty expires – conveniently through the form in your account.
30 days to register from the date of purchase
You have 30 days to register the product and activate the 6-year warranty program .
Application verification and email confirmation
Warranty assigned to your account
All data and warranty information is securely stored in the system.
What do you gain?
6 years of protection
Once you register the product, you gain a total of up to 6 years of product warranty.
For free!
Joining the program is free of charge.
A repair that restores functionality
Up to 50% discount when repair is not possible
After the basic warranty expires, if repairs are not possible, you can buy a new product from the SHIMA range at a discount of up to 50%.
3 steps. A few minutes. Done.
The process is simple and fast. Secure your product in a matter of moments.
1
Buy SHIMA product
Buy the product at full suggested retail price from SHIMA’s online store or from an authorized dealer.
2
Log in or create an account
on Shima.co.uk
The account is necessary to register the product
in the 6 Year Warranty Program.
3
Register your product within
30 days of purchase
Provide product details
and include proof of purchase.
FAQ - the most common questions
Find answers to frequently asked questions about the 6 Year Warranty Program.
How does the 6 Year Guarantee program work?
The 6 Year Warranty Program extends the standard basic product warranty with additional years of coverage – bringing the total warranty for a Shima product to 6 years. During the basic warranty period, you will need to contact the store where the product was purchased to file a claim. After the expiration of the basic warranty, we will give you the opportunity to benefit from additional years of product warranty – in which case the complaint should be submitted through our form, which will be available in your customer account.
How do I register a product for the 6 Year Warranty program?
Registering a product in the 6 Year Warranty program is very easy. All you need to do is create an account and fill out the product registration form.
How do I claim a product during the standard warranty period?
The product during the basic warranty, the complaint should be reported directly to the store where it was purchased.
Where do I report a product for warranty after the basic warranty has expired?
Once the basic warranty has expired, a claim can be made via a special form available in the customer account, which must be set up before registering the product for the 6 Year Warranty program.
What types of product defects are covered by the warranty?
The warranty covers physical defects caused by the fault of the manufacturer, provided that the product was used for its intended purpose. The warranty does not cover mechanical damage, natural wear and tear, overt defects visible on the day of purchase, damage resulting from improper maintenance, improper fit of the product to the body shape or user preferences, and membranes that naturally lose their properties over time.
Does the warranty cover all products?
No. The warranty applies only to SHIMA brand products purchased from our shop or from authorised dealers at the full recommended retail price.
Do I need to provide proof of purchase of a Shima brand product when filing a claim?
Yes. When filing a claim, attaching the proof of purchase in the claim form is mandatory. You can also attach it at the stage of submitting the product to the 6 Years Warranty program in the form, which will facilitate the claim process later.
Can I submit a product to the 6 Year Warranty program that was purchased at a promotional price?
No. Only SHIMA brand products purchased at the full suggested retail price are eligible for the 6-Year Warranty program.
Is the extended warranty from the 6 Year Warranty program assigned to the product or to the customer?
The extended warranty is assigned to the account of the customer who submitted the product for the 6 Year Warranty program. Another user will not be able to fill out the claim form, which is available in the customer account.
When will I receive the 6 Year Warranty program certificate for the product I submitted?
The certificate will be sent to the email address assigned to the user’s account that submitted the product for the 6 Year Warranty program via the submission form included in the customer account. According to the regulations, we have 30 days to verify the application and respond. As a rule, we do it faster. However, there are a lot of submissions and we are not able to respond to all of them immediately.
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