At our store, we care about customer satisfaction, so we offer transparent and fair procedures for returns and complaints.
Returns
You are entitled to return the purchased product without giving any reason within 14 days from the date of purchase. For a smooth return process, please follow the steps below:
- Return Information: Contact us to inform us of your intention to return the product.
- Return Form: Fill out the return form and attach it to the package with the returned product. If you do not have a return form you can download one at the bottom of this page.
- Return Shipping: Send the product back to the address provided. The product should be in unaltered condition and, if possible, in its original packaging.
- Refund: Once we receive and verify the product, we will refund the funds to your account.
Complaints
We offer a warranty on all the products we sell. The standard warranty period is 24 months from the date of purchase. In addition, we offer a “6 Year Warranty” program that extends the warranty period to 6 years.
If there is a product defect, please follow the complaint process below:
- Claim notification: Contact us, describing the problem and stating the date of purchase and order number.
- Return Form: Fill out the return form and attach it to the package with the returned product. If you do not have a return form you can download one at the bottom of this page.
- Shipping of the Product: after receiving instructions, send the defective product to the address indicated.
- Verification and Repair: Upon receipt of the product, we will carry out verification and, as the case may be, repair or replace the product with a new one.
- Return of Product: sending back a repaired or new product to the customer.
Note: In the case of returns and complaints, the shipping costs are covered by the customer, unless the product defect is due to our error. In that case, we will cover the shipping costs. If you have any questions about the returns or complaints process, please contact our customer service department.
